All items remain the property of “Superior Aussie Trailers & Spare” Trading as “Superior Trailers”, until paid in full and funds are cleared into company account All Credit Card transactions (Visa and Mastercard) attract a 2% Bank Credit Card Surcharge Purchaser are required to deposit 25% of the total balance, as a show of commitment to their purchase order, and to initiate the job build and registration process for the item invoiced. No trailer will be built without a deposit to confirm the client’s receipt, and scrutiny, of a satisfactorily itemised invoice of: 1.Model and Specifications 2.Accessories 3.Modifications 4.Upgrades 5.Registration requirements (State and Time Frame) 6.Expected delivery date and location Loss or damage in transit by third party carriers is at buyers risk No returns or discrepancies will be accepted once collected from our factory, either by the client or their agent. All reasonable attempts will be made to remedy discrepancies, or incorrect fittings immediately before collection, or within a suitably reasonable time-frame. Freight must be pre-paid on any authorised returns. Unauthorised goods returns will not be received from the carrier. Cancellation or refund of order post deposit will incur 10% of total balance to be with-held from the deposit to cover admin and parts costs. Superior Trailers reserve the right to refuse to supply any customer, at any time, for abusive, racist or intimidating behaviour, excessive foul language or ‘unreasonable conduct’, not excluding social media abuse, or slander, and reserve the right to seek satisfaction in the Magistrates Courts for any hostile acts against the company, its Directors, or its Employees, at our discretion. Refund enacted for cancellation at our volition, will be a 100% refund of deposit balance, and the decision final to refuse that client. In any unresolvable situations, the client should be respectfully advised, in good faith, to take the matter to the QLD Office of Fair Trade, and have the matter be given to the independent assessment and consideration of the department.
